Complaints & Comments

At Consultants Choice Clinic, your experience matters to us. We are committed to delivering the highest standard of care, and we value all feedback—whether it’s a compliment, a comment, or a concern.

Share Your Experience

We welcome your feedback to help us improve our services. Whether you’ve had a positive experience you’d like to highlight or something didn’t meet your expectations, we want to hear from you.

You can share your feedback in the following ways:

• By Email: Send your comment or complaint in writing to admin@consultantschoiceclinic.com
• By Phone: Call us on +44 1642 573 713
• In Person: Speak to a member of our Patient Liaison Team at reception
• By Post: Consultants Choice Clinic, Infinity House, Surtees Business Park, Stockton-on-Tees, TS18 3HR

Complaints Procedure

If you are unhappy with any aspect of your care or experience at Consultants Choice Clinic:

1. Tell Us As Soon As Possible
   Many issues can be resolved quickly by speaking with a member of our team. We encourage you to raise concerns early so we can address them promptly.
2. Formal Complaints
   If you’d prefer to submit a formal complaint, please provide as much detail as possible. Your complaint will be acknowledged within 3 working days, and we aim to provide a full response within 20 working days.
3. Investigation & Resolution
   Our Clinic Director will oversee your complaint and ensure a thorough investigation is carried out. You’ll be kept informed throughout the process.
4. Still Not Satisfied?
   If you are unhappy with the outcome of our investigation, you may refer your complaint to the Independent Sector Complaints Adjudication Service (ISCAS) or your private healthcare provider, depending on how your care was funded.

What We Do With Your Feedback

• Compliments are shared with staff to recognise outstanding care
• Suggestions are reviewed by our management team
• Complaints are investigated fully and used to improve future service delivery

Your voice is vital in helping us maintain a safe, respectful, and high-quality environment for all patients.

Thank You for Helping Us Improve

We are always striving to do better. Your feedback—positive or negative—is a crucial part of that journey. Thank you for taking the time to help us serve you better.